The Purpose of Service Design Is Best Described as What

2Establishment of the right mix of service to offer to customers. To build test and deliver the capability to provide the services specified by Service Design and that will accomplish the stakeholders requirements and deliver the Intended objectives.

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It is a part of the configuration management database CMDB and contains workarounds.

. CTo design and build processes that will meet business needs. To underscore the importance of services in the global economy. Tagging all service assets with the name of the service to which they add service potential.

The main objective of Service Level Management is to ensure that an agreed level of IT service is provided for all current IT services. To build test and deliver the capability to provide the services specified by Service Design and that will accomplish the stakeholders requirements and deliver the Intended objectives B. The utility of a service is best described as.

D Fit for use this is warranty ie. A complex incident which requires a An incident that requires large root cause analysis before any number of people to resolve workaround can be found b. ITIL Processes and Stages.

BTo proactively prevent all outages to IT Services. A To define the perspective position plans and patterns that a service provider needs to execute to meet an organizations business outcomes b To ensure that new modified or retired services meet the expectations of the business as documented in the service strategy and service design stages of the lifecycle. An incident that is so complex that the service desk takes longer than five times the normal time to log it.

C A description of the value that the customer wants and for which they are willing to pay. The correct answer is A S is a process and a function D is a function and a process F are processes in service transition and service design. Which of the following is one of the primary objectives of service strategy.

Service Strategy Service Design Service Transition Service Operations and Continual Service Improvement. Performance availability etc Question 9. The goal of Service Design is to assist organisations seeking to plan the introduction of new or changed services and advise how to successfully deploy these new.

D Recommending improvements Correct the Service Owner is responsible for continually improving their service. A Fit for design. ATo decide how IT will engage with suppliers during the Service Management Lifecycle.

The goal of Continual Service Improvement is BEST described as. To provide detailed specifications for the design of IT services C. Change management and service level management.

Creation of diagnostic scripts for diagnosis of incidents. D A document showing the Service Levels achieved during an agreed reporting period. Identification of critical services across the Service Portfolio for a given customer of market space.

The Service Operations category has functions as well as processes. B Defining requirements for a new service or process. Which of the following best describes a major incident.

Wikipedia explains it like this. C Fit for function. A To ensure that an agreed level of IT service is provided for all current IT services.

It is maintained by the service desk and updated with the details of each new incident. Service design may function as a way to inform changes to an existing service or. Service design may function as a way to inform changes to an existing service or create a new service entirely.

C Analyzing the business impact of an incident. It is maintained by problem management and is used by the service desk to help resolve incidents. D Creating a balanced scorecard showing the overall status of Service Management.

Service design is the activity of planning and arranging people infrastructure communication and material components of a service in order to improve its quality and the interaction between the service provider and its users. A A description of customer requirements used to negotiate a Service Level Agreement. To recap there are five main stages of ITIL.

Answer Explanation Answer. To encourage Service Providers to stop and think why something is to be done before thinking how c. B Fit for purpose.

To ensure that each release package specified by Service Design consists of a set of related assets and service components that are compatible with each other. Service design is the activity of planning and organizing people infrastructure communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers. To continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes b.

To transform Service Management into a strategic asset D. A Documenting the roles and relationships of stakeholders in a process or activity. All of the service operation processes are covered by the syllabus.

The incident which has high impact on the business. DTo deliver and manage IT Services at agreed levels to business users and customers. To design and build processes that will meet business needs B.

To ensure that each release package specified by Service Design consists of a set of related assets and service components that are compatible with each other. The main purpose of Service Design is the design of new or changed services 3. Each of those stages has subcategories of processes.

B A defined level of utility and warranty associated with a core service package.

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